customer care
〈Customer Care〉
At silent vintage, we value not only the products we deliver, but also the relationships we build with our customers who choose them.
From pre-purchase consultations to after-delivery follow-ups, we respond with sincerity and care at every step.
If you have any questions about our products, your order, or our shipping and return policies,
please feel free to contact us via our inquiry form or Instagram DM.
We will reply within three business days (weekdays only).
No question is too small — we welcome them all.
At silent vintage, we believe that we are not merely passing on objects,
but also continuing the stories and sentiments behind them, together with you.
Privacy & Safety Policy
〈Privacy Policy〉
At silent vintage, we place the highest priority on protecting and securing our customers’ personal information.
To ensure a safe and worry-free shopping experience, we handle all information appropriately in accordance with the following policies.
〈Purpose of Using Personal Information〉
The information you provide (such as your name, address, email address, and phone number) is used solely for smooth transactions with our customers — including order processing, product shipping, communication, and responding to inquiries.
〈Use of Third-Party Payment Services〉
For payments, we use trusted third-party payment services.
Our store never retains or manages customers’ credit card information directly.
We provide a secure payment environment so that you can shop with confidence.
〈Data Storage and Management〉
All collected information is properly managed, with strict measures in place to prevent unauthorized access, data leaks, or loss.
〈Communication After Ordering〉
Once your purchase is complete, we will send you a confirmation email.
When your order has been shipped, you will receive a notification that includes tracking information.
We will only contact you regarding important information related to your transaction.
We respect your privacy and are committed to providing a safe and secure shopping experience — this is both our responsibility and belief.
If you have any questions, please feel free to contact us via our inquiry form or Instagram DM.
お支払い方法
- Credit / Debit Cards
- PAYPAL